TERMS AND CONDITIONS
The following terms and conditions apply to all Tours organized by Mayan World Travel Corporation.
For this purpose, the term “Tours” shall include all room accommodation bookings at hotels, resorts, excursions, tours, transfers, rentals, etc., organized on your behalf by Mayan World Travel Corporation.
TRIP COST
- The trip’s price will be agreed upon in the final itinerary accepted and confirmed by email between the Mayan World Travel Corporation representative and client, where all details of what is included are provided.
- The price represents a complete package; The breakdown of individual costs is not available.
- International flights are not included.
- We generally include domestic flights on trips. All information on flights included or excluded from the total tour price will be indicated on the final itinerary.
TRAVEL EXPENSES
Departure taxes, passports, visas, medical expenses, vaccinations, insurance, evacuation, optional excursions, room service, drinks, laundry, excess baggage, tips, phone calls, and costs of a purely personal nature or derived from delay or extension of a trip due to causes entirely beyond our control, are not included.
PAYMENT CONDITIONS AND METHODS
Your reservation is accepted and confirmed when Mayan World Travel Corporation has received all of the following from travelers:
1) The initial trip deposit;
2) Emergency Travel Form from each traveler or participant of the trip;
3) Release of Liability;
4) When making a partial deposit or full payment, all clients accept the terms and conditions of the trip reservation on their behalf or on behalf of their family or group.
We will not hold or confirm your space until the deposit and the other requirements listed here are received.
We kindly request that payment be made in the following manner:
- 25% of the total cost of the booking is required at the time the booking is confirmed.
- 100% of the total cost of the booking on or before 30 days before departure for Guatemalan tours and 45 days before departure for Belize, Mexico, and Honduras tours. Reservations made less than 30 days for Guatemala and 45 days for Belize, Mexico, and Honduras must be paid in full at the time of reservation
- On holidays such as Christmas, New Year’s Eve, and Holy Week, apply particular payment schedules that will be announced by the representative of Mayan World Travel Corporation when receiving a confirmation from the traveler. You may also require full payment depending on the date of booking.
- Mayan World Travel Corporation reserves the right to refuse or cancel reservations for any reason at our discretion.
- After the first payment, Mayan World Travel Corporation will issue a confirmation invoice and a travel payment schedule.
Suppose payments are not received according to the payment schedule described in the reservation invoice. In that case, Mayan World Travel Corporation reserves the right to cancel and charge cancellation fees as described in the reservation form.
Unfortunately, failure to remit deposits or payments on time may result in the cancellation of your reservation, and cancellation fees will apply.
- Bank deposit / Wire transfer
- Deposit and wire transfer instructions will be sent by email
IMPORTANT: When making your payment, either an initial deposit or final payment, you must inform us by email about the payment completed, the payment method and date sent, and trip references; failure to do so will result in a delay.
CANCELLATION AND REFUNDS
If you need to cancel your trip, fees will apply, which will be computed as of the date of receipt of the written cancellation notice.
Cancellation by traveler
The cancellation in the participation of the trip is necessary to make it in writing, which will come into effect at the time of receipt. If you need to cancel your reservation, you must inform us immediately, and we will confirm your cancellation by email.
Cancellation penalty fees will apply per person based on the date of receipt of your cancellation notice. This policy and rate schedule also apply to pre-trip and post-trip extensions and any transfer from one trip extension to another.
For cancellations received 31 days or more before the first day of the tour,
- All non-refundable deposits, surcharges, and deposits will be charged (e.g., non-refundable domestic airfare, helicopter trip deposits, or hotel deposits)
- A cancellation fee of 10% of the entire trip cost will be charged.
For cancellations received 30-16 days before the first day of the tour,
- All non-refundable deposits, surcharges, and deposits will be charged (e.g., non-refundable domestic airfare, helicopter trip deposits, or hotel deposits)
- A cancellation fee of 25% of the entire trip cost will be charged.
For cancellations received 15 days or less:
- 100% of the trip cost will be charged,
Please note that bank charges may be deducted from the refund you receive.
Under no circumstances can Mayan World Travel Corporation waive or reduce cancellation fees, so it is highly recommended that you purchase travel cancellation/interruption insurance.
IMPORTANT NOTICE:
We are not responsible for changes that arise as a result of events outside of our control, such as technical or maintenance problems with international transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or leading charter company, war, or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
INSURANCE
It is highly recommended that all clients purchase trip cancellation insurance.
All travel participants are responsible for their travel insurance to cover accidents, medical expenses, evacuation, repatriation, and loss of effects. We suggest you review your insurance health policy to determine if you provide any coverage abroad.
It is a condition of our agreement that you take out adequate travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas, including repatriation, loss or damage to luggage, and personal liability claims against you.
Should you fail to secure travel insurance coverage for any of the destinations before your trip, you accept full responsibility for yourself and all of the members of your party and indemnify Mayan World Travel Corporation and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met had such travel insurance been in force.
TRAVELER RESPONSIBILITY
The responsibilities of the trip participants include selecting a trip appropriate to their interests and abilities, determining that particular destinations and activities are suitable for them, deciding that they have good health and excellent physical condition to carry out the trip and specific activities along the way; acquire the necessary passports, visas, and immunizations; ensure adequate insurance coverage; bring appropriate clothing and equipment when going through customs.
Participants are responsible for the destination of personal belongings they choose to take on the trip.
DOCUMENTATION
The minimum validity of the passport at the time of Travel is six months. A passport expiring in fewer than six months is liable to refuse entry into the country of your destination or leave your hometown country. The traveler’s responsibility is to determine the visa/entry requirements for all destinations and countries visited within a tour, although Mayan World Travel Corporation can help you with this information. Guatemala Tourism Visa
MEDICAL CARE
All travelers with medical problems that may interfere with or limit participation in the tour or with infectious diseases must inform us.
The travel leader/guide has the right to disqualify any person from certain activities if he has reason to believe that the person cannot safely participate in them.
Mayan World Travel Corporation does not guarantee a doctor on a particular trip or destination, and we do not assume any responsibility regarding the provision of medical care.
If a participant is injured or becomes ill, Martsam Travel or the tour guide/leader may arrange for medical evacuation or other emergency services at the participant’s expense.
RESTRICTIONS AND PARTICIPATION
Our tours usually do not involve very strenuous activity, but if this cannot be avoided, the final itinerary details will indicate this.
However, to fully participate in the tour activities, participants must be able to complete moderate walks a day, sometimes on irregular or slippery surfaces.
CHANGE OF ITINERARY OR GUIDE
- Mayan World Travel Corporation reserves the right to change the route if unforeseen circumstances arise during the trip.
- Suppose the trip leader/guide determines that deviating from the activities described in the trip program is better. In that case, he/she will make reasonable efforts to replace an activity of comparable interest and satisfaction for the trip participants.
- If significant changes are needed before starting any tour, a Mayan World Travel Corporation representative will inform participants about those itinerary changes or modes of operation. The participants will be responsible for changes such as airline strikes, weather, demonstrations, political unrest, and any additional costs.
Finally, Mayan World Travel Corporation reserves the right to assign or replace any of its guides on any tour.
LEADER AUTHORITY / TRAVEL GUIDE
If you have any problems or dissatisfaction, inform the trip leader/guide; he/she can usually solve the situation.
If a schedule change is necessary, the leader usually consults with the trip participants. However, in matters related to the safety and proper conduct of the journey, the leader’s decision is unappealable.
Mayan World Travel Corporation accepts no responsibility for a participant who violates the laws or regulations of any destination visited, which is considered detrimental to the safety or well-being of other participants in the trip, or whose behavior prevents the operation of the tour or rights, the protection or enjoyment of other travelers.
We can ask that person to leave the trip. Mayan World Travel Corporation will not be responsible for any further expenses incurred by anyone excluded from continuing a trip, including ground transportation costs and airfares.
If you have any questions regarding your reservation, cancellation, payment, or travel arrangements, please contact us. We would be happy to assist you.